Privacy policy
Last updated 9 October 2026
This policy explains how Perkira Logistics ("we", "us"), of 5355 Unit A, Seke, Chitungwiza, Zimbabwe, collects and uses personal information through ImportAlert: this website, the agent portal and our WhatsApp Business number +263 77 140 8182. We handle personal information in line with Zimbabwe's Cyber and Data Protection Act.
Who we hold information about
- Import agents and their staff who apply for or use an account.
- Agents' clients: people whose vehicle an agent has registered with us so that they receive updates.
- Drivers an agent asks to deliver a vehicle.
- Visitors to this website.
What we collect
- Agents and staff: business name, contact person, email address, phone number, sign-in details and a record of what each account does in the portal.
- Clients: name, WhatsApp number and, if the agent gives it, an email address; the vehicle's details and its journey; the messages we send and any replies.
- Drivers: WhatsApp number, the name the agent knows them by, and their replies about a trip.
- Supplier tracking links the agent provides, which we read to follow the shipment. We store them encrypted and never send them in a message.
- Website visitors: the technical details any web server records (IP address, browser, pages requested), and cookies needed to sign in and to remember the light or dark theme. We use no advertising or tracking cookies.
A client's details come from their import agent, not from the client. The agent is responsible for having the client's permission to give us their number.
How we use it
- To send clients WhatsApp (and, where given, email) updates about their vehicle, in the agent's name.
- To arrange and follow a driver's delivery trip.
- To run agents' accounts, verify sign-ins with one-time codes, and keep the service secure.
- To answer questions and handle complaints.
We do not sell personal information, and we do not use it for advertising.
WhatsApp messages
Our messages are sent through the WhatsApp Business Platform, run by Meta Platforms. Meta processes the messages to deliver them, under WhatsApp's business terms. A client receives a welcome message first, saying which agent the updates are for. Replying STOP stops all further messages at once; START turns them back on. A client can also tell us they do not know the agent, and we stop the messages and look into it.
Who we share it with
- The import agent who registered the vehicle sees that vehicle's updates and what their client was sent. One agent never sees another agent's clients.
- Service providers who run parts of the service for us: Meta (WhatsApp), our email provider and our server host. They may use the information only to provide that service.
- Authorities, where the law requires it.
Clients and drivers never see each other's numbers.
How long we keep it
- The text of messages we send is cleared after 30 days; the record that a message was delivered is kept for a year.
- Supplier links and saved copies of the supplier's page are deleted 90 days after the delivery is finished.
- A client's name and WhatsApp number are removed 12 months after their last delivery ends.
- Agents' account records are kept while the account is open and as long afterwards as the law requires.
Security
The site is served over HTTPS. Sign-in uses passwords and one-time codes, staff see only what their role allows, and supplier links are encrypted. No system is perfectly secure, but we work to protect what we hold.
Your rights
You may ask what information we hold about you, ask us to correct it, or ask us to delete it. See data deletion for how. If you are not satisfied with our answer, you may complain to the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), the data protection authority.
Changes
We will post any change to this policy on this page and update the date at the top.
Contact
Perkira Logistics, 5355 Unit A, Seke, Chitungwiza, Zimbabwe.
Email percy.munyunyu@gmail.com · Phone +263 71 908 6674 ·
WhatsApp +263 77 140 8182